Brently Tech PC Services Request


Please complete this form if you are requesting computer or other technical support. Answer the questions to the best of your knowledge.

Contact Information


Your Name: (required)
Street Address
City
Zip Code
Your E-mail: (required)
Primary Phone: (required)
Secondary Phone:    


Where would you like the service or repair to take place?
Drop-Off at the Brently Tech office. ($50 / hour for home computers)
At my home address listed above. ($70 / hour for home computers)

See the PC Service Page for Details Please see the PC Support page for details on pricing.
See the PC Service Page for Details Prices listed above are for residential repair only.
See the PC Service Page for Details Please vist the I.T. Consulting page for my business class support and consulting pricing.



Your Computer Description

This section is only required for computer issues.


What operating system are you running?

Windows 7
Windows Vista
Windows XP
Windows 2000
Windows ME
Older Windows or not listed

What is your processor speed?  (How do I check my processor speed?)

Greater than 4 GHz
2 GHz - 3.99 GHZ
1 GHz - 1.99 GHZ
500 MHz - 999 MHz
Less than 500 Mhz

How much system memory (RAM) do you have?  (How do I check how much RAM I have?)

Greater than 4 GB
3 GB
2 GB
1 GB
Less than 1 GB

What virus protection are you using?

Mcafee Anti-Virus
Norton / Symantec Anti-Virus
Sophos Anti-Virus
AVG Anti-Virus
CA Anti-Virus
Webroot Anti-Virus
Other / not listed Antivirus
I dont currently have antivirus installed

My virus protection software is up to date:

Yes
No, I need to renew it.


Problem Description


I would like help with the following:

Hardware   (computer, printer, router, scanner, mouse, etc.)
Software   (Windows, Outlook, Office, Adobe products, Virus protection software, etc.)
Training / Usage   (Email training, Internet training, HTML, Basic computer usage, etc.)
Other

What type of device(s) do you need help with?

Desktop PC
Laptop PC
Networking Hardware
Printer / Scanner
Other Devices
None: This is a software or training request

Please choose any that may apply.

My computer will not power on
My computer powers on but will not load windows
My computer is runing slower than normal
I think I may have a virus or spyware
I am having some kind of networking (connection) issues
I would like to upgrade parts of my computer
I purchased a new device and would like setup assistance
I would like some general usage training
The reason is something else not listed



Please describe the problem in detail: (required)



Please list any error messages you have recorded:


Please list any steps you have taken to try and resolve the problem: